If you need to return an item, please contact
us for a return authorization number.
The following conditions apply:
 | Please email or phone customer service for a
return authorization number. Items shipped back without a return
number will not be accepted. |
| We will provide instructions on where and how to
send items back. Please follow these instructions or we may not be
able to accept your package. |
| We must receive returned items within 30 days of
purchase. |
| You are responsible for safe shipping of your
returned products, so please make sure the item is adequately
packaged and insured. |
| Products must be in new, re-salable condition,
without cosmetic or other damage. Please understand this, as we will
never sell used or damaged products. |
| Special orders, hot tub covers, and items that
have been installed are not returnable. |
| Original shipping charges and return shipping
costs will not be refunded. If you received free shipping when you
bought the item, we reserve the right to charge the actual shipping
cost. |
| Spa packs, pumps, and other electrical items that
have not been installed, can be returned but will be charged a 25%
re-stocking fee. Other items are subject to a 10% re-stocking fee. |
All products sold by Hot Tub Essentials come
complete with the manufacture's warranty.
Please contact us if you have any warranty issues.
| We will reimburse for return ground shipping and
pay for replacement shipping on warranty claims within the first 30
days of delivery, unless it is determined the product is fine (user
error or other parts in your spa was causing the issue). |
| You are responsible for return and replacement
shipping after 30 days. |
| A warranty issue does not entitle you to a refund
or a new part. The manufacturer will decide to repair or replace the
item at their discretion. |
